Track My Order

Order Tracking

Track My Order.

Know exactly where your order is, every step of the way.

Once your order is dispatched, you will receive a confirmation email with your tracking number and a direct link to your carrier.

Contact Support FAQs

Need your tracking number? Check your dispatch confirmation email or contact our team.

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Need your tracking number?

Check your dispatch confirmation email. If you have not received one within 3 business days of ordering, check your spam folder or contact our team with your order number.

How to Track Your Order

Four simple steps.

01

Check Your Email

Once dispatched, we send a confirmation email with your tracking number and a direct link to your carrier.

02

Click the Tracking Link

Follow the link in your email to view live tracking updates directly with the carrier.

03

Allow 24–48 Hours

Tracking information can take up to 48 hours after dispatch to become active and show updates.

04

Still Need Help?

Contact our team with your order number and we will investigate straight away.

Delivery Times

Delivery Timeframes

Timeframes are estimates and may vary during peak periods. Full shipping information.

Delivery Type	Estimated Timeframe	Notes
UK Standard Delivery	2–5 business days	From dispatch date, Monday to Friday
UK Express Delivery	1–2 business days	Where available at checkout
International Standard	15–28 business days	Subject to customs clearance
Order Processing	1–3 business days	Before dispatch, Mon–Fri, excl. UK public holidays

Status Guide

Understanding Your Tracking Status

Not sure what your tracking status means? Here is a quick guide.

Status	What It Means
Order Confirmed	Your order has been received and is being prepared for dispatch.
Dispatched / Shipped	Your order has left our warehouse and is on its way. Check your email for the tracking link.
In Transit	Your parcel is moving through the carrier network. Updates may not appear every day — this is normal.
Out for Delivery	Your parcel is with the delivery driver and will arrive today.
Delivery Attempted	The carrier tried to deliver but no one was available. Check for a delivery card and follow the instructions to rearrange.
Delivered	Your parcel has been marked as delivered. Check your door, a safe place, or with a neighbour if you have not received it.
Customs Clearance	International orders only. Your parcel is being processed by customs. This can take a few extra days.
No Tracking Updates	Allow 48 hours after dispatch. If there are still no updates after that, contact our team.

Common Issues

Common Delivery Issues

I have not received a dispatch email

Check your spam or junk folder first. If it is not there and it has been more than 3 business days since you ordered, contact us with your order number and we will look into it.

My tracking shows delivered but I have not received my order

Please check with neighbours or any safe place the parcel may have been left, check for a delivery card from the carrier, and check any outbuildings, porches, or communal areas. If you still cannot locate your parcel, email us within 7 days of the expected delivery date with your order number and we will investigate with the carrier.

My order is taking longer than expected

Delays can occasionally occur during peak periods or due to customs clearance on international orders. If your order is significantly overdue, contact our team and we will chase it up for you.

I received the wrong item or my order is damaged

We are sorry to hear that. Please email us with your order number and a photo of the item received and we will resolve it as quickly as possible. View our Returns and Refunds policy.

International Orders

International Orders and Customs

International deliveries may be subject to customs clearance, which can occasionally cause delays beyond our estimated timeframes. Please note:

JP Collections is not responsible for delays caused by customs authorities
Any import duties or taxes are the responsibility of the customer
Customs processing times vary by country and are outside our control
If your order is held at customs for more than 14 days, contact us and we will advise

Need Help?