JP Collections
Returns & Refunds
We want you to love what you ordered. If something is not right, we will make it right. Our 30-day return policy is straightforward, fair, and hassle-free.
30Day Returns
10Day Refund
14Day EU Right
How to Return an Item
Four simple steps. Takes minutes to start.
1
Contact Us First
Email support@jparker.store with your order number and reason for return. Do not send anything back without approval.
2
Receive Instructions
We will send you the return address and any specific packaging instructions within 1–2 business days.
3
Send the Item Back
Pack the item securely in its original packaging with all tags attached. We recommend using a tracked service for your own protection.
4
Receive Your Refund
Once received and inspected, we will notify you by email. Approved refunds are processed within 10 business days to your original payment method.
Return Eligibility
To qualify for a return, your item must meet all of the following conditions.
Condition
Unused and Unworn
The item must be in its original, unused condition. Items that have been worn, washed, or altered will not be accepted.
Packaging
Original Packaging & Tags
All original tags must be attached and the item must be returned in its original packaging where possible.
Timeframe
Within 30 Days of Delivery
Your return request must be submitted within 30 days of the date you received your order. Requests outside this window cannot be accepted.
Proof
Proof of Purchase
Your order confirmation email or receipt must be provided. Returns without proof of purchase cannot be processed.
Authorisation
Pre-Approved by Us
You must contact us and receive return instructions before sending anything back. Unauthorised returns may be refused.
Damaged Items
Report Within 7 Days
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and clear photographs.
Items We Cannot Accept Back
The following items are non-returnable. If you are unsure, contact us before ordering.
Sale ItemsItems purchased at a discounted or sale price are final sale and cannot be returned or exchanged.
Custom & Personalised ProductsItems made to order or personalised specifically for you cannot be returned.
Beauty & Personal CareFor hygiene reasons, opened beauty, skincare, and personal care products cannot be returned.
Gift CardsGift cards are non-refundable and cannot be exchanged for cash.
Perishable GoodsPerishable items cannot be returned due to their nature.
Hazardous MaterialsFlammable liquids, gases, or hazardous materials cannot be returned for safety reasons.
Exchanges
We do not process direct exchanges. To exchange an item, return the original following the process above and place a new order for the replacement once your return has been accepted. This ensures the fastest possible turnaround.
EU Customers — 14-Day Cooling Off Period
If you are based in the EU, you have the legal right to cancel or return your order within 14 days of receipt for any reason, without justification. Your item must be returned in its original condition with all tags and packaging intact, along with proof of purchase. This right is in addition to our standard 30-day policy.
Need Help with a Return?
Our team responds within 1–2 business days. Always include your order number.
