Shipping and Delivery Information for Your Orders

JP Collections

Shipping & Delivery.

We aim to deliver your order safely, quickly, and with full transparency. Here is everything you need to know about how we ship, how long it takes, and how to track your parcel.

Track My Order Contact Us

All orders processed within 1-3 business days before dispatch | Tracking included on all orders

1-3 DaysProcessing

2-5 DaysUK Standard

1-2 DaysUK Express

WorldwideShipping

Delivery Timeframes

All timeframes are from the date of dispatch, not the date of order. Processing time is additional.

Delivery Type

Estimated Timeframe

Tracking

Order Processing

Before dispatch, Mon-Fri

1-3 business days

Excludes UK public holidays

N/A

UK Standard Delivery

From date of dispatch

2-5 business days

Royal Mail, Evri, or DPD

Included

UK Express Delivery

From date of dispatch

1-2 business days

Where available at checkout

Included

International Standard

From date of dispatch

15-28 business days

Varies by destination and customs

Where available

Timeframes are estimates and may vary during peak periods, adverse weather, or due to customs processing on international orders.

Our Carriers

We use trusted national and international carriers. The carrier is selected based on the size, weight, and destination of your order.

Royal Mail

Standard and tracked UK delivery

Evri

UK parcel delivery with tracking

DPD

UK express and tracked delivery

UPS

UK and international tracked

DHL

International express delivery

Tracking Your Order

Once dispatched, tracking is included on all orders. Allow 24-48 hours after dispatch for updates to appear.

Dispatch Confirmation

You will receive an email with your tracking number and a direct link to track your parcel with the carrier.

Track in Real Time

Click the tracking link in your email and follow your parcel from dispatch to your door.

Allow 24-48 Hours

Tracking updates may take 24-48 hours to appear after dispatch. If nothing shows after 48 hours, contact us.

Full Tracking Guide and Status Explanations

International Delivery

We ship worldwide. Delivery times vary by destination, customs processing, and local courier services.

Timeframe

15-28 Business Days

From the date of dispatch. This is an estimate and can vary significantly depending on the destination country and customs processing times.

Customs and Duties

Customer Responsibility

International orders may be subject to import duties, taxes, and customs fees upon arrival. These charges are not included in your order total and are the responsibility of the customer.

Customs Delays

Outside Our Control

JP Collections is not responsible for delays caused by customs authorities. Processing times vary by country. If your order is held at customs for more than 14 days, contact us and we will advise.

Country Not Listed?

Get in Touch

If your country does not appear at checkout, contact us and we will do our best to assist with your order.

Shipping Costs

Calculated at Checkout

Shipping costs are calculated at checkout based on your delivery address, order weight, and chosen shipping method. Any free shipping offers will be displayed on the website.

Risk of Loss